Credit Card Security: We use SagePay for secure credit and debit card transactions. You may also pay securely by PayPal.
You may telephone or fax us with your card number. We also need the expiry date and security code on the back of the card. Please include the issue number for Switch/Maestro cards if applicable.
Sizes: All sizes are approximate.
Guarantee: We have served many, many satisfied customers over ten years of flag trading. You may return goods within 28 days for replacement or refund if dissatisfied with your purchase. Bespoke products are non-returnable.
Returning Goods: Please contact us within seven days with your complaint. If returning goods, please retain proof of posting. There is a 15% restocking charge (plus delivery costs) for returned goods that are subsequently not required or have been ordered in error.
Orders for stock items cancelled prior to shipping may be subject to a 70p cancellation fee (this is what we get charged to cancel a credit card payment).
Goods remain the property of The Impact Group until paid for in full.
UK laws apply.